Frequently Asked Questions:
HOW DO I RESERVE MY DATE FOR THE SPUN SUGAR BAR?
We require a 50% non-refundable retainer (applied toward your total) and a signed contract to secure your date. Payment is due in full 30 days prior to your event.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept cash, personal check, Venmo, PayPal* or credit card* (*+3% service charge for PayPal and credit cards).
HOW MUCH NOTICE DO YOU NEED TO SCHEDULE AN EVENT?
We prefer as much notice as possible in order to provide you with the highest level of customization. We require at least 90 days' notice if selecting your own cotton candy flavors, or party favors and Custom Mix-In Blend flavors for live spinning; . We ask for 60 days' notice if choosing our standard flavors for live spinning. If you book our service with less than 60 days' advance notice, we are happy to work with you, using the sugar flavors we have in stock and on hand.
MUST I PROVIDE ANYTHING FOR ON-SITE SPUN SUGAR BAR SET-UP?
We will need a 14 x 14 space and proximal access to a power outlet. Elevator access is required if your event is located above or below ground level..
WHAT IS YOUR WEATHER CONTINGENCY?
Since our cotton candy is all-natural, it is highly sensitive to weather conditions. Certain levels of air moisture will affect the consistency and spinning capabilities of the sugar. In order to preserve the quality of our product, we reserve the right to modify the packaging of our cotton candy (using clear plastic cotton candy bags or moisture-proof plastic containers in lieu of cones) as we deem necessary. If extreme air moisture prevents us from live spinning (i.e., either the candy won't stick to the cones, is overly sticky, or dissolves immediately upon spinning), we will work with you to either reschedule your event date, or make the product in advance of your live-spinning event, packaged in moisture-proof plastic containers. One average spun cone is the equivalent of a 16-oz. container (by volume, not by weight.). We will serve these to your guests at our bar during the contracted live-spinning period.
WHAT IS YOUR CANCELLATION POLICY?
The 50% retainer paid to secure your date is non-refundable. If we receive a written request to cancel your date at least 45 days in advance, we will issue a 50% refund of the total amount of your service.. If notice is given less than 45 days from your event date, the 50% refund is forfeited.
DO YOU TRAVEL OUTSIDE THE DMV AREA?
We love to travel and are happy to discuss your request. Contact us to learn more. Additional fees may apply.
WHAT GOES INTO SWEET MAGNOLIA SPUN SUGAR?
While it is by no means a "health" food, Sweet Magnolia Spun Sugar is a straightforward treat with no chemicals, artificial flavors or colors. It is naturally gluten and nut free. One serving contains only 1 tablespoon of sugar. It has 48 calories and 12.6 grams of sugar and carbohydrates. Compare that to one 20-oz. bottle of a popular sports drink which has 3 tablespoons of sugar, 135 calories and 34 grams of sugar and carbohydrates. NOTE: Some of our Blends contain mix-ins that add additional calories and/or are non-organic; please inquire for details about specific Blend combinations.